How do I use your service after buy a PIN?:
- Dial the local access or toll free access number.
- Enter your PIN.
- Dial the phone number of the person you are calling.
How Do I setup PIN Free dialing?:
- Go to http://www.dial91.com/
- Click on "User Login"
- Enter your "User Name" and "Password"
- Click on "PIN Free Dialing Setup"
- Enter phone number(s) from which you make call frequently
Click here to see the visual instruction.
How do I setup Speed Dial?:
- Go to http://www.dial91.com/
- Click on "User Login"
- Enter your "User Name" and "Password"
- Click on "Speed Dial"
- Enter phone number, name and speed dial code
Click here to see the visual instruction.
How do I setup Auto Recharge?:
- Go to http://www.dial91.com/
- Click on "User Login"
- Enter your "User Name" and "Password"
- Click on "Auto-Recharge"
- Select PIN
- Select Auto-charge "YES"
- Select how much you want to Auto-Recharge
- Select when your balance below certain amount
How do I recharge my PIN?:
- Go to http://www.dial91.com/
- Click on "User Login"
- Enter your "User Name" and "Password"
- Click on "Manual Recharge"
- Select recharge amount
- Click on Submit
How do I view my Account Activity?:
- Go to http://www.dial91.com/
- Click on "User Login"
- Enter your "User Name" and "Password"
- Click on "View Account Activity"
- Select the PIN, From Date and To Date
- Click on "View Account Activity"
Is it safe to purchase through online using dial91.com website?:
Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology.
Is there any fee?:
There is no connection fee or monthly fee or disconnect fee or weekly fee or daily fee.
There is also no taxes or hidden charges. Only a $0.50 transaction fee each time you purchase or recharge a card.
What is the expiration?:
Dial91 cards expire 180 days from the first time you make a call. Cards can be recharged at any time which will reset the expiration date. Previous balances will carry over.
Why call from local access numbers?:
Local telephone number is used as an access number for Dial91 service. Local Access Numbers are used to reduce costs and provide better pricing for consumers. Local access number has lower rates than toll free number hence you can get more minutes. We have more than 5000 nation-wide local access numbers for our service. Local access number is free-of-charge for local area calls. If you cannot find a local access number in your area but you have a cellular phone with unlimited weekend and night long distance free minutes, you can call our phone card local access numbers from your mobile phone to take advantage of your cell phone plan.
Do you offer any free minutes to check the quality of your service?:
Currently, we don't have any free trial offer. For any reason, if you don't like our service, we refund 100% of the purchase amount.
Can you tell me how to make calls to any number in india?:
Dial 011 + country code + phone number.
I live outside of USA.
Does this prepaid phone card can be used from outside of USA?:
At the present time, we
sell prepaid cards that can be used only from USA, CANADA, Japan, Spain,
Portugal and Ireland.
I am a new customer,
how do I purchase prepaid phone cards on this website? How do I login?:
It's very simple. In
our this site, click "Buy Now" link at the left bar, enter all the information
and click on "Go". Our system will display the account information and the
instructions to use the card. Once you get the account information, you can
login into our system using the User Name and Password. You will find different
options to change your personal information, recharge your card and view your
call history.
Is it necessary for my
address to exactly match with the address currently on file with my credit card
issuer?:
For security reasons, it
is absolutely necessary that your address & Zip code match with the address
& Zip code currently on file with your credit card issuer.
When will I get the
prepaid phone card pins? Can I use them right away?:
Prepaid phone cards pins
will be displayed on your monitor immediately after successful processing of
your credit card. Phone card pins can be used for making calls right away, you
don't have to wait. We do not snail mail prepaid phone cards.
My family/friend has a
cell phone in outside USA and CANADA. Can I call them on their mobile phone?:
Yes, you can use phone
cards to make calls to cell phones outside of USA and CANADA. You may also see
the rates in our rate calculator.
Do you guarantee that
calls will be connected every time and that there will be no busy signals?:
Most of the card sold on
our website are using best carriers and Advanced ISDN Routing Capabilities. You
should generally not have such problems with our cards, but to be practical,
there is no 100 % guarantee.
Can I pay by check or
money order?:
Sorry, currently we do
not accept check or money order. We might consider this option in future.
I forgot my password.
How can I retrieve my password?:
Click "Forgot your
Password?", enter your User Name and Email ID and click "Send My Password".
Your password will be emailed to you right away. You will receive the password
email within two minutes, provided there are no internet bottlenecks. You will
not receive any password email if an incorrect Email ID was entered, or if
there was a typo in your original Email ID with us.
I misplaced the phone
card pins that I purchased from this website a few days back. How do I retrieve
the pins?:
Click "User Login", enter your User Name and
Password, and click on "Login". Click "View PINS/User Instructions" to view your PINs.
Do I need to have a
long distance carrier to use prepaid phone cards?:
No, you do not need a
long distance carrier on your phone to use prepaid phone cards.
How good is the
customer service?:
You can chat live with our customer service using "LIVE HELP" option in our website. Also, you can find the
customer service number in our web site. Customer service is generally knowledgeable
and in most cases will provide you with instant service solutions. Customer
service will handle all service-related issues.
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